Support Request

The local date and time at SDS HQ is

SDS is at work now.
We will respond to your request promptly.

SDS is closed for ..
If your request is urgent,
please phone our after-hours number:
from North America, 763.571.9000
from elsewhere, 001.763.571.1134

Technical support is our first priority.

Please complete the form below as fully as you can.

Customer:
*Name:
*Company:
*E-Mail:
*Phone:
City:
State/Province:
Country:
SDS Acct. #:

Environment:
*Operating System:
OS version, release:
*SDS Product:
Product version, release, fix:

*Severity:
High	The product stopped operating. The problem seriously affects a majority of users. SDS technical support will contact you within one hour.
Medium	The product ABENDed or a required feature stopped operating. The problem affects a small number of users. SDS will contact you within four hours.
Low	You have a minor problem that does not seriously affect your users. Or you have an installation or operation question. SDS will contact you within one business day.

Error Messages:
Source:		message number and text
Source:		message number and text
Source:		message number and text

Further Information:
Documentation:
Duplicate	Can you predictably duplicate the problem?
Abend	Does the problem cause any part of the product or system to ABEND?
Comment, Question: