z/OS Software, Mainframe Software

Support Request


SDS local date and time,
..

SDS is at work now
and will respond to your request promptly.

SDS is closed for
..
 
If your request is urgent,
please phone our after-hours number:
from North America, 763-571-9000
from elsewhere, 001-763-571-1134

Technical support is our first priority.

Please complete the form below as fully as you can.

Customer:
*Name:
*Company:
*E-Mail:
*Phone:
City:
State/Province:
Country:
SDS Acct. #:
 
Environment:
*Operating System:
OS version, release:
*SDS Product:
Product version,
release, fix:
 
*Severity:
High The product stopped operating. The problem seriously affects a majority of users. SDS technical support will contact you within one hour.
Medium The product ABENDed or a required feature stopped operating. The problem affects a small number of users. SDS will contact you within four hours.
Low You have a minor problem that does not seriously affect your users. Or you have an installation or operation question. SDS will contact you within one business day.
 
Error Messages:
Source:
Source:
Source:
 
Further Information:
Documentation:  
Duplicate Can you predictably duplicate the problem?
Abend Does the problem cause any part of the product or system to ABEND?
Comment, 
Question: