SDS | Career Opportunities
Job Description:
Security Tech Support Analyst
Job Overview:
Software Diversified Services (SDS) is looking for a support specialist with a strong background in security, specifically related to encryption of data, to aid our mainframe customers that use the SSH Tectia Server for z/OS product. In this role, you will identify the severity of reported issues and gather appropriate documentation to identify root causes. You will collaborate with developers, sales team, product managers, and other support specialists to address and resolve issues.
SDS is based in Minneapolis, MN; however, this position is available for remote work within the continental U.S. You will join a distributed team that develops, sells, and supports multi-platform software throughout the USA, Canada, Europe, Middle East, Australia, and the Asia-Pacific region.
Responsibilities
- Install and maintain the SSH Tectia Server for z/OS product in the SDS test environment (currently z/OS 2.4)
- Work with customer base to obtain a clear understanding of the issue being raised, providing temporary workarounds until a resolution can be identified and maintaining service level agreements
- Collect and review debug trace documentation from customer sites
- Work in distributed environments with non-z/OS personnel to identify root causes and implement solutions
- Update Jira and Fogbugz ticketing systems with current status and relevant information in a timely manner
- Review and research current knowledge base for resolution regarding similar issues
- Add new knowledge to database as it is acquired
- Work with internal teams and business partners to identify opportunities to improve the product and customer experience
- Conduct bi-weekly technical review meeting with research and development staff
- Assist sales team regarding customer requirements
- Document processes and procedures as required
- Review SDS documentation and technical manuals; provide updates and recommendations as needed
Requirements
- Proven working experience (8+ years) in end user contact to help resolve reported problems
- 5+ years of experience working with IBM z/OS operating system and Unix Systems Services
- Familiarity with using batch jobs and JCL to initiate file transfers
- Understanding of asymmetric and symmetric encryption technology
- Ability to refine collected information and eliminate irrelevant material to focus on the root cause of the issue
- Skills related to TCP/IP computer networks
- Working knowledge of FTP, SFTP, TSO, ISPF, and SDSF
- Experience scheduling and conducting meetings
- Excellent written and oral communication skills
- Must be an energetic and motivated self-starter who can manage multiple issues
- Must be able to work in a team environment and individual setting
- Must sometimes accommodate domestic and international customers in different time zones
Preferred
- University degree or certified technical training specializing in Communications, Computer Security, Computer Science, Programming, or equivalent
- Experience with Windows, Unix, and Linux platforms and commands
- Experience with SOCKS proxy server implementations
- Cursory knowledge of RACF, ACF2, and Top Secret security packages
- Cursory knowledge of routers and switches
- Cursory knowledge of TCP/IP packet and sniffer traces
- Background in quality assurance techniques
- Experience with Microsoft Outlook and Teams
Contact Information:
Please send confidential resume to confidential@sdsusa.com
*Even if current openings aren’t a fit for you, SDS is always looking for qualified people to submit resumes.
About SDS
Software Diversified Services (SDS), founded in 1982, develops and sells multi-platform software throughout the USA, Canada, Europe, Middle East, Australia, and the Asia-Pacific region. Our products focus on the mainframe market and are backed by extraordinary depth of technical knowledge. SDS is a private company that provides a supportive employee atmosphere and a comprehensive benefits package.
- Great company culture that recognizes employees are our most valuable resource
- Flexible work polices for work/life balance including 4-day summer work weeks and remote work option
- Competitive compensation package including 401(k) with company match
- Comprehensive insurance plan with health, dental, short- and long-term disability, and life insurance
Free Demo/Trial
We offer individualized product demonstrations by request. Your organization can also try SDS Software on your system for 30 days, free of charge.
Contact SDS
Phone: (800) 443-6183
Phone: (763) 571-9000
1322 81st Ave NE
Spring Lake Park, MN
55432-2116 USA