SDS | Career Opportunities
SDS recognizes that employees are our most important resource. We have an excellent company culture with flexible work policies for work/life balance.
Job Description
Security IT Customer Care Agent (full-time)
Job Overview
Software Diversified Services (SDS) is looking for a Support Specialist with a strong background in security, specifically related to encryption of data, to aid our customers using our encryption tool, SDS E-Business Server®, and the Tectia SSH® product. This role would identify severity of reported issues and gather appropriate documentation to identify root causes. This role would work collaboratively with developers, quality engineers, sales team, product managers, and usability experts to resolve issues. You will join a team that develops, supports, and sells multi-platform software through the USA, Canada, Europe, Middle East, Australia, and the Asia-Pacific region.
Responsibilities
- Work with customer base to obtain a clear understanding of the issue being raised, providing temporary workarounds until a resolution can be identified
- Help sales team regarding customer requirements
- Review current knowledgebase for resolution regarding similar issues
- Add new knowledge to database as it acquired
- As schedule permits, help with quality assurance tasks that may include tool building to provide regression testing suites
Requirements
- Proven working experience (8+ years) in end user contact to help resolve problems reported
- Ability to refine collected information, eliminating irrelevant material, focusing on the root cause of the issue
- Experience managing multiple issues
- Excellent written and speaking skills in English
- Basic skills related to computer networks
- University degree required, specialization in Communications, Computer Science, Engineering, or equivalent is preferred
Preferred
- Experience with multiple platforms.
- Familiarity with the IBM mainframes, software development. Good working knowledge of z/OS a plus
- Some background in quality assurance techniques
Contact Information
Please send confidential resume to confidential@sdsusa.com
*Even if current openings aren’t a fit for you, SDS is always looking for qualified people to submit resumes.
About SDS
Software Diversified Services (SDS), founded in 1982, develops and sells multi-platform software throughout the USA, Canada, Europe, Middle East, Australia, and the Asia-Pacific region. Our products focus on the mainframe market and are backed by extraordinary depth of technical knowledge. SDS is a private company that provides a supportive employee atmosphere and a comprehensive benefits package.
- Great Company Culture that recognizes employees are the most valuable resource
- Flexible work polices for work/life balance, including 4-day summer work weeks
- Competitive compensation package: 401K plan with company match, comprehensive benefits package including Health, Dental, short/long term disability and Life Insurance
Free Demo/Trial
We offer individualized product demonstrations by request. Your organization can also try SDS Software on your system for 30 days, free of charge.
Contact SDS
Phone: (800) 443-6183
Phone: (763) 571-9000
1322 81st Ave NE
Spring Lake Park, MN
55432-2116 USA