Main Support Pages
On Alert 24/7/365
SDS offices are open Monday thru Friday, 8:00AM to 5:00PM Central Time (UTC-6:00 during CST; UTC-5:00 during CDT). We also provide off-hours support when needed during an emergency (Sev1, Critical issue).
Submitting a Ticket is the most efficient way to notify us of your issue.
CVE-2021-44228 and CVE-2021-45046 Vulnerability Notification
On December 10th, 2021, Security Alert CVE-2021-44228 was announced which addresses a remote code execution vulnerability found in the Apache Log4j2 java package. More details can be found at:
Software Diversified Services has reviewed its software offerings for possible exposure. The exposure is limited to the VIP 8.2.5 distribution and the VFTP 3.2.0 distribution. No other exposures have been identified.
For details regarding remediation, please review specific information provided when selecting VFTP or VIP here.
Customer satisfaction is our most important consideration at Software Diversified Services. We understand that if you experience difficulty, you need our response quickly and efficiently. SDS has technicians on call 24/7—technicians who work closely with our product developers. We will address your problem as quickly and thoroughly as possible.
For help with one of our products, please call us or submit a support request using the contacts above.
The most effective and efficient way to reach support is by creating a ticket. During ticket creation, the support portal allows you to securely send SDS relevant documentation.
Helpful Information to Supply to Technical Support
To help speed our response, please have your SDS customer account number available. This will allow us to identify which software you have. Also helpful are details about your operating systems, firewalls, and browsers, including version numbers.
Components of the product may provide logging and debugging options. To help with diagnostics, you can send log data to SDS via the support portal or by Secure FTP. Click on Get Help Now! above.
Our Software Solutions
|VitalSigns SIEM Agent™ for z/OS||Integrate mainframe security events into any enterprise SIEM|
|VFTP-SSH Collaboration||Complete FTP security for z/OS; no JCL changes needed|
|SDS E-Business Server® for z/OS||Rock-solid PGP encryption for data at rest|
|SDS IronSphere for z/OS||Automated DISA STIG compliance monitoring for z/OS|
|VitalSigns for FTP™||Snap-in security for file transfers to & from z/OS|
|VitalSigns for IP™||Complete IP monitoring on z/OS|
|VitalSigns for NAC™||Replace legacy mainframe network monitoring|
|ConicIT®||Predictive operations management and analysis for z/OS|
|Cloud Compiling for z/OS||Reduce compiling redundancies and save 50% guaranteed|
|Multiterm™ for z/OS, z/VM, & z/VSE||Premier session manager for z Series mainframes|
|Virtel® Web Access||Ultra-thin and secure 3270 TE on any device|
|Virtel® Web Modernization||Serve host transactions as user-friendly web pages (GUIs)|
|Virtel® Web Integration||Create interactive bidirectional connections; integrate host & web|
|CAFC™||CICS Application File Control system software|
|IPCP™ Plus for z/OS & z/VSE||Premier file control utility for z/OS & z/VSE|
|SDS E-Business Server®||Multi-platform PGP encryption for data at rest|
|Tectia® SSH||Server and client that secures and encrypts file transfers and more|
|Universal SSH Key Manager®||Centralize, simplify, and automate SSH key management|
We offer individualized product demonstrations by request. Your organization can also try SDS Software on your system for 30 days, free of charge.