On Alert 24/7/365
SDS offices are open Monday thru Friday, 8:00AM to 5:00PM Central Time (UTC-6:00 during CST; UTC-5:00 during CDT). We also provide off-hours support when needed during an emergency (Sev1, Critical issue).
Submitting a Ticket is the most efficient way to notify us of your issue.
Customer satisfaction is our most important consideration at Software Diversified Services. We understand that if you experience difficulty, you need our response quickly and efficiently. SDS has technicians on call 24/7—technicians who work closely with our product developers. We will address your problem as quickly and thoroughly as possible.
For help with one of our products, please call us or submit a support request using the contacts above.
The most effective and efficient way to reach support is by creating a ticket. During ticket creation, the support portal allows you to securely send SDS relevant documentation.
Helpful Information to Supply to Technical Support
To help speed our response, please have your SDS customer account number available. This will allow us to identify which software you have. Also helpful are details about your operating systems, firewalls, and browsers, including version numbers.
Components of the product may provide logging and debugging options. To help with diagnostics, you can send log data to SDS via the support portal or by Secure FTP. Click on Get Help Now! above.