Multiterm is the premier session manager for IBM z Series mainframes with z/OS, z/VM (with GCS and CMS Access options), and z/VSE.
Support personnel can use powerful online features to connect with users who need help, directly viewing and solving problems, regardless of the user’s application or location.
Multiterm allows users to simultaneously activate as many z/OS mainframe sessions as needed. A single key stroke switches sessions. Dynamic session switching and menu access to applications allow users to rapidly acquire different applications as needed.
The Help Desk features of Multiterm allow support personnel to guide users through their problems no matter where that user is–across the room or across the country. Here are just some of the help desk commands:
- Watch–this gives support a real-time view of the user’s terminal.
- Peek–allows the support person to scroll back through the user’s history screens to find a problem and fix it more quickly.
- Take–enables support staff to work with a user’s session at their own terminal.
- Give–sends the session back to the user.