Q: Why is SDS assuming the E-Business Server?
A: SDS is a leader in the security, encryption and data compression technologies, and brings more than 30 years of software expertise. SDS is the right choice to ensure customers can continue to protect their data using the industry-standard encryption technologies provided by E-Business Server.
Q: What will happen to E-Business Server solutions existing before October 2013?
A: From October 1, 2013, SDS will provide ongoing support and maintenance in addition to managing future product development.
Q: Is there a migration plan or product replacement for previous customers?
A: Pre-Oct.-2013 customers can contact SDS directly to arrange extended support contracts. In the meantime, you can continue to use E-Business Server with no service interruption. Because SDS will provide support and maintenance for continuing customers and plans to continue to actively develop the E-Business Server product, there is no need to replace E-Business Server.
Q: Will E-Business Server continue to be upgraded to meet evolving security needs?
A: Yes, SDS plans to continue to develop the E-Business Server product to ensure that this product meets evolving security needs.
Q: Can I purchase additional licenses for E-Business Server?
A: Yes, you can purchase additional licenses for E-Business Server directly from SDS. To ensure continuous service and support for valued customers, SDS delivers sales and support to both existing and new users.
Q: Who do we contact and when can we contact you for support?
A: You can contact SDS for any support related issues beginning October 1, 2013. If you are current on your maintenance, support is free of charge. When your maintenance expires, you’ll need to renew with SDS.
Q: What do you need from me, as a customer, if I want to renew maintenance with SDS when my current maintenance expires?
A: We will honor your past charges from last year for maintenance/support. You’ll want to provide us with the cost from last year’s bill along with the grant number.
Q: What do you need from me, as a reseller, if my customer wants to renew their maintenance?
A: Provide your customer’s grant number, entitlement number, anniversary renewal date, and last year’s PO or cost.
Q: Do I keep working with my software reseller or do I create a vendor relationship with SDS?
A: Please contact SDS if you have questions or would like a list of resellers.
Q: I discontinued maintenance because I thought E-Business Server was reaching its end-of-life. Why should I renew maintenance?
A: SDS has agreed to assume customer support and is committed to enhancing E-Business Server. Customers wishing this support and added enhancements must be current with maintenance.