Documents Defining Terms of Agreements with Customers
- SDS E-Business Server End User License Agreement, updated May 12, 2023
- SDS E-Business Server Product Entitlement Definitions, updated April 20, 2023
- SDS E-Business Server Technical Support and Maintenance Terms and Conditions, updated May 12, 2023
- SDS E-Business Server Technical Support Levels, updated April 21, 2023
- SDS E-Business Server Disaster Recover Policy, updated April 20, 2023
- SDS E-Business Server Export Controls, updated April 21, 2023
- SDS E-Business Server: Frequently Asked Questions
- SDS Privacy Policy
How to Get Technical Support
Customer satisfaction is our first consideration at Software Diversified Services.
- All E-Business Server documentation is at support.sdsusa.com/downloads
- To request support, submit a ticket at support.sdsusa.com/issues
SDS has technicians on-call 24/7–technicians who work closely with our product developers. We will address your problem as quickly and thoroughly as we possibly can.
The following information will help speed our response:
- E-Business Server grant number or SDS account number
- Version and release numbers of your E-Business Server
- Run the command
ebs --version --info debugto identify this information
- Run the command
- Environment, platform where your E-Business Server runs
Delivering Logs to SDS
You can upload log data to our secure support system.
SDS technical support will be automatically notified of your ticket submission along with any files attached.
Resources
E-Business Server
View all the latest E-Business Server resources, including webinars, datasheets, white papers, and more.
Free Trial
Want to see how well E-Business Server can perform on your environment? Your organization can try SDS Software on your system for 30 days, free of charge.
Contact SDS
Phone: (800) 443-6183
Phone: (763) 571-9000
200 Village Center Drive, Suite 250
North Oaks, MN 55127
USA