IP Problem Finder Cases/Examples
The IP Problem Finder suite of products can tremendously speed network diagnosis and repair. Typically, 20% of network problems take up 80% of your diagnostic time. But IP Problem Finder can reduce that burden hundreds of times over. For example…
A Credit Union’s backups processed much too slowly. The backups go by FTP to an off-site disaster recovery provider. Transfers from the mainframe are fine. Transfers from desktops are extremely slow. The credit union tries various fixes, including upgrading network connection speed for their VPN.
Nothing works, until the credit union turns to a packet trace: tens of thousands of records analyzed with the TCP Problem Finder. Just 5 minutes later, they know:
- The backup process is using more than 50 FTP connections simultaneously.
- The transmission speeds vary greatly.
- Many of the poorly performing transfers also show network errors.
- And, most importantly, the problem is in the VPN configuration.
Once the VPN is fixed, another trace analysis with TCP Problem Finder shows that transmission speeds have doubled.
A Law-Enforcement Agency uses cell-phone connections to a server, then by VPN to a data center. But the connections keep dropping.
The agency spends many weeks looking the reason, and pointing fingers at various players.
Then the agency spends just one hour with TCP Problem Finder mining trace data. They learn which server is being reset by which router. They replace the bad hardware.
Analyzing the trace data manually would have taken many, many hours. Analyzing the trace with IP Problem Finder meant tremendous savings for the agency and its city.
A Financial Institution has trouble implementing secure transmission for a CICS Application. After several departments spend several weeks failing to troubleshoot, a network systems analyst uses the SSL Problem Finder to reveal–in one day–a “double-encryption” problem. The TCP stack and the CICS application are both encrypting the messages. A bit of re-configuration makes the trouble disappear.